Updated: August 4, 2023
You have the right to cancel your Double+ account. You can perform online operations by accessing "Settings" - "Cancel Account" in the upper right corner of the App's "Personal Center" page. After you successfully log out, we will delete or anonymize your personal information, unless otherwise provided by laws, regulations and corresponding national standards.
If you are unable to access, correct or delete your personal information and cancel your account through the above methods, or if you believe that your personal information has been collected and used in violation of the law, you can provide information through our customer service or through this privacy policy other ways to contact us. In order to ensure security, we may need you to provide corresponding methods to prove your identity and the legitimacy of your request. We will respond to your request within 15 days after receiving your feedback and verifying your identity. In principle, we do not charge fees for your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the circumstances. For those that are gratuitously repetitive, require excessive technical means (for example, require the development of new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are very impractical (for example, involving information stored on backup tapes) request, we may deny it.